Last update: 20 November 2025

1. Who we are

Engineering Inside (“we”, “us”, “our”) operates the website engineeringinside.com and provides remote technical diagnostic services. We are the data controller for the personal data processed through this site.

2. What data we collect

Depending on how you use the site, we may collect:

• Contact details (name, email address, organisation, country)
• Technical case information (equipment type, measurements, photos, videos, descriptions)
• Billing information for paid services (invoicing details, payment confirmations)
• Usage data (IP address, browser type, pages visited, timestamps, cookies)

3. How we use your data

We process your data for the following purposes:

• to receive and manage your diagnostic cases and send reports by email,
• to communicate with you about clarifications or follow-up questions,
• to issue invoices and keep legally required accounting records,
• to maintain and improve our AI diagnostic engine using anonymised case data,
• to protect our systems against abuse and ensure the security of the service.

4. Legal bases (GDPR)

Under the EU General Data Protection Regulation (GDPR) we rely on the following legal bases:

• Contract – when processing is necessary to provide the diagnostic service you requested.
• Legal obligation – for accounting and tax records.
• Legitimate interests – to improve the service, prevent abuse and defend our legal rights.
• Consent – where required for optional communications or specific cookies.

5. Data retention

Case data and reports are generally stored for as long as necessary to provide the service, resolve any queries and comply with legal obligations. Billing data is retained for the period required by applicable tax laws. We may keep anonymised technical data for a longer period to improve our diagnostic models.

6. Data sharing

We do not sell your personal data. We may share data with:

• service providers who host our infrastructure or email systems, under appropriate data-processing agreements,
• professional advisers (accountants, lawyers) where necessary,
• authorities where required by law or to protect our legal rights.

7. International transfers

Some service providers may be located outside the European Economic Area (EEA). In such cases we take appropriate measures to ensure an adequate level of protection, for example by using standard contractual clauses approved by the European Commission.

8. Your rights

Subject to applicable law, you have the right to request access, rectification, erasure, restriction of processing, data portability and to object to certain processing activities. You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

The website may use essential cookies for security and basic functionality, and optional cookies or analytics tools to understand how the site is used. Where required, you will be asked for consent before non-essential cookies are set.

10. Security

We implement technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration or unauthorised access. However, no online service can be completely secure.

11. Contact

For any privacy-related questions or requests, please contact: contact@engineeringinside.com.